Financial Hardship

Financial hardship means that a person is having trouble meeting their financial obligations. They have the intention but not the financial capacity to pay their rates owed to the City.

What is Financial Hardship Assistance?

The City of Kalgoorlie-Boulder ratepayers experiencing financial hardship may be eligible for Financial Hardship Assistance under the City’s Financial Hardship Policy. Financial Hardship Assistance is available for debts owing to the City and may include payment extensions, installment arrangements and suspension of interest charges including administration fees while a payment plan is in place. 
If the City determines a ratepayer is in financial hardship, the eligible ratepayer will be offered a payment plan based on their application which will comprise of the following:

  • an extension in time to pay;
  • a payment plan; and
  • a suspension of interest charges and administration fees whilst a payment plan is in place.

To complete the financial hardship application, evidence of hardship is required, and ratepayers are encouraged to provide any information about their circumstances that may be relevant to the assessment. A flexible approach will be taken to a range of individual circumstances including, but not limited to, the following situations:

  • recent unemployment or under-employment
  • sickness or recovery from sickness
  • low income or loss of income
  • unanticipated circumstances, such as caring for and supporting extended family.

If you wish to discuss your situation or have any questions, you can contact our Rates Team on 08 9021 9654 or email

Financial Counselling

Financial counsellors offer free, independent and confidential services to help you get back on track and discuss your options for dealing with unmanageable debt.

If you are experiencing financial difficulties paying your rates, you can speak with a financial counsellor at the National Debt Helpline on 1800 007 007.This service operates from 9:30 am to 4:30 pm, Monday to Friday.

There are also more tools and resources available online on the National Debt Helpline website.

Quick Links

Financial Hardship Application

Financial Hardship Policy

National Debt Helpline