Contact Us
City of Kalgoorlie-Boulder office hours are 8.30am to 4.30pm, Monday to Friday. For location details, follow the link to our Customer Service Centres.
You can contact the City via phone, email, using the customer enquiry form below, or report an issue with the Snap, Send, Solve app.
Our contact details are:
| Contact details |
| Phone |
9021 9600 |
| Email |
mailbag@ckb.wa.gov.au |
| Postal Address |
PO Box 2042, Boulder, WA 6432 |
| Administration Building |
577 Hannan Street, Kalgoorlie |
For City emergencies after hours, please phone 9021 9600 and follow the prompts. This can include:
- Environmental Health matters - noise and food complaints
- Rangers - dog attack in progress or an injured animal
- Sewerage blockages or waste and rubbish tip enquiries
- Problems relating to parks, ovals, roads or drainage
For Safer Streets Patrol please contact (08) 9021 0930.
For all other emergencies, please refer to the Central and Eastern White Pages to contact the appropriate authority.
Council closures over Christmas and New Year Period
Council offices and facilities will close for a short period over the holiday season. Essential services will continue to operate as per usual.
For City emergencies during this time, please phone 9021 9600 and follow the prompts. This can include:
- Environmental Health matters - noise and food complaints
- Rangers - dog attack in progress or an injured animal
- Sewerage blockages or waste and rubbish tip enquiries
- Problems relating to parks, ovals, roads or drainage
For all other emergencies, please refer to the Central and Eastern White Pages to contact the appropriate authority.
| Christmas Closures |
| Location |
Closure Dates |
| Administration Office |
Closed from 12.00pm, 24 December reopening on 29 December 2025 |
| Animal Management Facility ​ |
Closed on 25 & 26 December and 1 January 2026 ​
(Open by appointment only on weekends & public holidays) |
| Boulder Town Hall and Goldfields War Museum |
Closed from 4.00pm, 24 December
Closed 25, 26 & 28 December and 1 January 2026
27, 29, 30 & 31 December: Open 9am - 1pm
|
| Burt Street Job Hub |
Closed from 5.00pm, 23 December reopening on 6 January 2026 |
| C.Y. O'Connor Men's Shed |
Closed from 3.00pm, 19 December reopening on 5 January 2026 ​ |
| Eastern Goldfields Community Centre |
Closed from 3.00pm, 24 December reopening on 5 January 2026​
|
| Goldfields Oasis ​ |
Closed on 25 December (Christmas Day) ​
|
| Goldfields Arts Centre ​ |
Closed from 12.00pm, 24 December reopening on 5 January 2026 ​
|
| Hammond Park |
Closed on 25 December (Christmas Day) ​
|
| Kalgoorlie Golf Course & Pro Shop ​ |
Closed on 25 December (Christmas Day) ​
(Bar and Kitchen - Closed from 22 December reopening on 2 January 2026)
|
| Kalgoorlie-Boulder Airport ​ |
No closures
|
| William Grundt Memorial Library ​ |
Closed from 12:30pm, 24 December reopening on 2 January 2026​
|
| Yarri Road Refuse Facility ​ |
Closed on 25 December (Christmas Day)​
|
Contact us using the customer enquiry form
Please use the form below to contact us and make non-emergency enquiries and service requests. You must complete all fields to be able to submit the form.
If you have had a poor experience, or believe we can do things better, please let us know by submitting a Customer Complaint Form and referring to our Complaints Handling policy.
We are committed to providing excellent service view our service standards in our Customer Service Charter.
Customer Service Charter
Click here
Report an issue with Snap, Send, Solve
Snap Send Solve is a free app that allows you to report issues to the City of Kalgoorlie-Boulder.
You can use the app to send a photo of an issue or incident and choose from a range of popular options including; General enquiry, Graffiti, Litter, Parking, Pavement, Road, Street cleaning and Trees. These are sent to the City as a service request through our email system and are then processed like any other request.
Download the free app today and give it a try!
Customer Enquiry Form