Pay Your Rates

Payment Methods

Pay in Person
At one of the City of Kalgoorlie-Boulder offices.
Administration Building - 577 Hannan Street, Kalgoorlie
(Cashier hours 8:30am to 4.30pm Mon to Fri.)

Pay by Mail
Post cheques crossed “Not Negotiable” to:
City of Kalgoorlie-Boulder
PO Box 2042, Boulder, WA, 6432
 
Pay by BPAY
You will need to enter the biller code (2816) and the reference number which is located on your remittance advice. Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card transaction account. More info: www.bpay.com.au.
 
Pay by BPOINT
You will need to enter your reference number which is located on your remittance advice.
Click here to pay.
Phone: 13 19 98.

Pay in person at any Post Office
Credit Card: Mastercard & Visa Card.
Internet: www.postbillpay.com.au.
Phone: 13 18 16.

Full Payment

City of Kalgoorlie-Boulder rates and charges are payable within 35 days of issue of the rate notice.

Full payment is due by close of business on 10 October 2022.

After this date, interest will be charged on outstanding amounts at 7% per annum.

Additionally, ratepayers who pay the full amount before the due date will be eligible to enter the Rates Prize draw, and will not be required to pay an administration fee.

Pay Your Rates Now

Payment By Installments

City of Kalgoorlie-Boulder rates and charges are payable within 35 days of issue of the rate notice.

Residents may choose to pay their rates by instalments. However, the following additional charges will apply:

• Administration fee
• Interest on second and subsequent payments (up to 5% per annum)

Residents may choose from 2 payment plans:

• 2-instalment plan (10/10/22, 12/12/22)
• 4-instalment plan (10/10/22, 12/12/22, 13/02/22, 17/04/22)

In order for an instalment plan to be valid, the first payment must be made on the due date shown on the rates notice, and must include:

• First instalment amount
• Any arrears due
• Administration fee
• Any other charges reflected in the notice

A reminder notice will be sent before the due date of each subsequent instalment.

Failure to pay instalment may lead to cancellation of instalment plans and additional penalties.

Special Payment Arrangements / Direct Debit

City of Kalgoorlie-Boulder rates and charges are payable within 35 days of issue of the rate notice.

If you are unable to pay your rates, or cannot meet the deadline for the first instalment, the City of Kalgoorlie-Boulder can arrange an alternate payment plan for you.

These special arrangements usually require weekly, fortnightly or monthly direct debit payments from an Australian bank account. An annual administration fee of $40.70 apply to each payment plan. 

If you would like to set up a Special Arrangement please contact the Rates Team on (08) 9021 9654 to have a payment plan worked out for you.

Direct Debit Service Agreement

Overpaid Rates

Request a Refund

If you have overpaid your rates account and or made an incorrect payment to the wrong rates account, you can apply to have the payment refunded by completing our rates refund request form.

Any overpayment will only be refunded if the rates account is in credit.

What information do you need to provide

• Is your property going through a settlement?
• How did you make your payment (via BPAY, Australia Post, Credit Card, Direct Debit, Cheque, Centrepay or EFT)?
• Provide us with ‘proof of payment’ to make sure we refund to the correct person.  This could be a copy of your bank statement or receipt.
• Refunds relating to direct debit payments will be paid directly into the bank account from where the payments are being deducted from.

How to submit your request form

You can email the form to mailbag@ckb.wa.gov.au or mail to PO Box 2042, Boulder WA 6430.

Do you require assistance?

If you require assistance in completing the refund form, you can visit our Customer Service Centre located  in our Administration Office, 577 Hannan Street, Kalgoorlie WA 6430 (office hours 8.30am-4.30pm Mon-Fri).

Rates Refund Request Form

Recovery of Rates

If you are unable to pay your rates and charges by the Final Notice due date, Council’s Debt Collection Policy will be invoked immediately. The full outstanding amount may be recovered by Civil Proceeding in the Court i.e. by Issuing General Procedure Claim and Property Seizure and Sale Orders if required). All related legal charges and interest will be on charged to the ratepayer.

Only full payment or a suitable payment arrangement will stop legal proceedings.

Sewerage: Financial Hardship for Water Services

The City understands ratepayers experiencing financial hardship may find it difficult to pay their rates account.  We are committed to working with our ratepayers to find an appropriate payment solution that is effective and sustainable.

What is Financial Hardship?

You will be considered to be in financial hardship if paying the sewered area rates will affect your ability to meet your basic living needs. In short, if you have the intention but not the financial capacity to pay. The City is committed to providing additional support to assist you in meeting your legal commitments.

If you are experiencing financial hardship, we would like you to contact us as soon as possible to discuss your situation. We can offer you a payment plan over an extended period, if you agree and maintain the arrangement.

Flexible Payment Arrangements

If you have the ability to commit to a regular payment amount, a flexible payment arrangement may be suitable for you. A flexible payment arrangement offers the following;

• Choose from various alternatives payment plans in accordance with your circumstances and capacity to pay.
• Be shielded from recovery action and associated recovery costs when you agree and maintain a sustainable payment plan.
• Renegotiate the amount of your instalments if there is a change in you circumstances.

Automatic Payment Options - Direct Debit

If you have the ability to commit to a regular payment amount you can sign up for a fee free automatic payment through a Direct Debit arrangement from your bank account. 

Assessment

We will consider any information provided by you as well as your rates payment history. As soon as we have made our assessment, we will advise you of the outcome.  If after ten days an assessment has not been made, we will refer you to a financial counsellor for assessment.

Complaints Handling

The City is committed to solving issues as quickly as possible. If you have a complaint, please contact us.

If you are not satisfied with the way we handle your complaint, you may refer your complaint to the Energy and Water Ombudsman. The Energy and Water Ombudsman will investigate your complaint and may mediate the dispute between you and us.

The Energy and Water Ombudsman’s contact details are:
PO Box Z5386
St Georges Terrace, Perth WA 6831
Ph: 08 9220 7588
Freecall: 1800 754 004
TTY: National Relay Service 1800 555 727
Fax: 9220 7599
Email: energyandwater@ombudsman.wa.gov.au
Website: www.ombudsman.wa.gov.au/energyandwater

Translating and Interpreting Service (TIS National)

If you need an interpreter, please call Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone the City of Kalgoorlie-Boulder on (08) 9021 9600.

National Relay Service (NRS)

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service www.relayservice.gov.au:
TTY users - phone 133 677 then ask for 08 9021 9600.
Speak and Listen users - phone 1300 555 727 then ask for 08 9021 9600.

Our business hours are 8:30am to 4.30pm Monday to Friday, excluding public holidays.