A City that is committed to providing excellence in customer service

Our mission is to make sure our community, residents, visitors and businesses receive the best treatment possible. We foster a welcoming and friendly atmosphere, while maintaining a strong commitment to professionalism.

Our Customer Service Charter serves as the foundation for all of our interactions. We are committed to fostering an accessible and inclusive community for individuals with disabilities and those from culturally diverse backgrounds.

Our commitment to you

Your satisfaction is our priority. Every interaction with us will be courteous, respectful and professional.

How you can help us

To enable us to provide the best service possible, we kindly request your assistance by:

Your feedback matters to us

Let us know when we exceed your expectations, or when we may have missed the mark. We love to recognise our staff's exceptional efforts, but also need to know where there is room for improvement. To leave us feedback, do so via one of our contact methods here.

Should you require this Customer Service Charter in an alternative format please contact us.

View our service standards, our commitment and how you can help us on our Charter below. 

Download here